FAQs
- How much does it cost?
- Do you look after commercial and Residential properties?
- How do I know my keys will be secure?
- Who are your staff?
- What insurance do you have?
- How can I use your services?
- What happens if I want my keys back?
- Can you guarantee to respond in a set time period?
- How long is the contract?
- Can we arrange emergency repairs; such as boarding up if it is necessary following alarm activation?
- Which areas do we cover?
How much does it cost?
Prices are available on request as we can offer fully comprehensive packages which include limited calls outs. Specialised pricing such as a commercial and residential property for a reduced fees are also available.
Prices are available on request as we can offer fully comprehensive packages which include limited calls outs. Specialised pricing such as a commercial and residential property for a reduced fees are also available.
Do you look after commercial and Residential properties?
Yes. Restaurants, offices, shops, to name a few can all benefit from our response service as well as residential houses.
Yes. Restaurants, offices, shops, to name a few can all benefit from our response service as well as residential houses.
How do I know my keys will be secure?
Our moto is ‘trust is earned’, and we firmly believe this is the case in holding your keys. With secure encrypted software we manage the movement of your keys. All keys are alpha-numerically tagged and stored in a KeySafe with no reference to any property on any key.
Our moto is ‘trust is earned’, and we firmly believe this is the case in holding your keys. With secure encrypted software we manage the movement of your keys. All keys are alpha-numerically tagged and stored in a KeySafe with no reference to any property on any key.
Who are your staff?
Surety Keyholding Limited is a family business and as such any one of us can be contacted by yourself 24 hours a day. We are SIA license trained.
Surety Keyholding Limited is a family business and as such any one of us can be contacted by yourself 24 hours a day. We are SIA license trained.
How can I use your services?
We will make an appointment in order to complete a survey of your property and meet yourselves. Whilst undertaking the survey, we would also gain knowledge of the alarm system, discuss contracts and the handover of the keys. This is required before we can provide any services. At this stage we will also take payment either by BACS or cheque. This procedure protects both you and us.
We will make an appointment in order to complete a survey of your property and meet yourselves. Whilst undertaking the survey, we would also gain knowledge of the alarm system, discuss contracts and the handover of the keys. This is required before we can provide any services. At this stage we will also take payment either by BACS or cheque. This procedure protects both you and us.
What happens if I want my keys back?
You can request your keys back at any time in writing and we can then either deliver or post them to you.
You can request your keys back at any time in writing and we can then either deliver or post them to you.
Can you guarantee to respond in a set time period?
Unfortunately we cannot guarantee this due to the service being shared and with increasing traffic congestion. We can guarantee to attend immediately and leave your building secure on exit.
Unfortunately we cannot guarantee this due to the service being shared and with increasing traffic congestion. We can guarantee to attend immediately and leave your building secure on exit.
How long is the contract?
The normal period of contract is twelve months but we can arrange short-term contracts as necessary.
The normal period of contract is twelve months but we can arrange short-term contracts as necessary.
Can we arrange emergency repairs; such as boarding up if it is necessary following alarm activation?
Yes, if necessary, we will secure your property using our vetted, reliable staff. As per our guarantee we will not leave your property insecure or unalarmed.
Yes, if necessary, we will secure your property using our vetted, reliable staff. As per our guarantee we will not leave your property insecure or unalarmed.
K Faulkner